Careers

The role is required to ensure continuity and full compliance of the system’s implementation ensuring that all processes are followed.

Required

• Bachelor’s Degree
• Have a minimum of 3-5 years of application support experience, preferably an accountant with multiple years’ experience implementing systems.
• Proven experience working in a higher educational environment.
• Proven experience with system implementation
• Proven experience managing process documentation and redesign with continual improvement.
• System implementation experience, particularly around ERPs

Responsibilities

The Student Information System Application Specialist shall be accountable to the CIO or designee for the following:

Institutional Commitment

1. Professionalism – recognize diversity in UCCI’s organizational culture; understand department and UCCI policies and promote an environment conducive to learning; demonstrate professional conduct in discussing and dealing with internal issues; maintain the balance of work and personal life while engaging in new knowledge to enhance personal growth and skills; and adheres to UCCI policies regarding social conduct, attendance and dress code;
2. Privacy and Confidentiality – engage confidentially and professionally in all conversations, written and electronic information regarding students and in accordance with UCCI’s privacy and legal requirements;
3. Communication – maintain good relationships with UCCI’s clients including the students, visitors, and other colleagues, even when facing pressure situations and when confronted;
4. Commitment to colleagues – shows respect for colleagues; and provides constructive feedback when needed.

Main Duties and Responsibilities

• Be the subject matter expert for all things SIS (Blackbaud and Jenzabar) for all departments (Registrars, Finance, Student Life and Faculty).
• Understand in minute detail the Registrars, Finance, Student life and Faculty's current state and support the business process redesign team creating new state
• Work very closely with all the workstream leads and understand different departments' requirements for the new SIS system, and eventually take over their responsibilities as the project transitions from a migration plan to a business-as-usual plan.
• Provide application support to all stakeholders, to prioritize workloads and effectively manage issues to ensure optimal service
• To ensure that all Jenzabar procedures and processes are effectively documented to agreed standards and kept up-to-date.
• Works closely with users, the IT team and Jenzabar to manage and problem-solve application issues
• Oversees security, user access and permissions on Jenzabar
• Maintains the Jenzabar database, actively monitors database health and works proactively to produce central reports from the system. System export – a source of knowledge for user groups including faculty
• Consolidate and create sufficient documentation to ensure each department has resilience in maintaining operations after migration is complete
• Create high-quality training documentation and digital training materials, conducting training sessions to develop the skills of team members and instruct users. Creates and maintains user group training plans with subsequent training logs to ensure all staff have sufficient training to be able to utilize the system investment.
• Responsible for ensuring the ongoing integration / smooth operation of all interfaces into and out of the SIS system, including defining and documenting what data flows and when.
• Overall responsibility for system upgrades, requiring liaison with Jenzabar and the IT team
• Creates a 3-5 year application roadmap, detailing expected upgrades and product lifecycle.
• Cross-trains with other applications specialists so has an understanding of all UCCI applications

Other Accountabilities

1. Engage in an annual performance evaluation;
2. Act as an ambassador for the University College;
3. Comply with occupational health and safety policies and procedures as developed by the University College of the Cayman Islands in accordance with current legislation;
4. Attends department and University College meetings when applicable.
5. Assist with establishing office policies and procedures, prepare regular reports, and collect and analyze research data relevant to the project.
6. Review and recommend policies and procedures that are applicable to the project.
7. Perseverance- commitment to excellence even in the face of adversity or delay in achieving success;
8. Lead- regardless of title, through positive influence;
9. Perform other duties assigned by the CIO or designate.

Remuneration:

Salary: KYD $71,640.00 - $96,336.00 (Grade I) per annum. 

Benefits: 20 days’ vacation, In addition to Two (2) weeks at Christmas.

Deadline: May 14, 2024

How to apply:

Submit a cover letter and CV to recruitment@ucci.edu.ky along with three (3) professional references. 

Only shortlisted candidates will be contacted.