Frequently Asked Questions and Information on Teaching & Learning Online

Last updated April 9, 2020, at 12:45 p.m.

To minimise the risk of the novel COVID-19 transmission to our students, faculty and staff and the greater community, as of Monday, March 16, 2020, UCCI suspended face-to-face instruction and moved coursework to virtual education; UCCI’s administrative operations are also being carried out remotely.

We understand that teaching and learning remotely can present unique challenges to students and faculty. Information and resources found in our FAQs will help the UCCI community clarify any uncertainty and help us keep moving towards our goal to guarantee a successful transition.

This page will be continuously updated as more information is available. If your questions are not answered within the FAQs, please email or call us at 1-345-623-8224.

General Enquiries

All university operations will be moved to remote technology-enabled services during the Grand Cayman and Cayman Brac campus closures until Monday, April 27, 2020.

If you are not sure who to contact with your question, please contact or 1-345-623-8224. In addition, we recommend that you continue to monitor the University’s website for updates.

Regular business hours will continue to apply as we operate remotely: 8:30 a.m. to 5:00 p.m., Monday through Thursday and 8:30 a.m. to 4:30 p.m. on Friday.

The University is not taking bookings at the present time.

You may reach out to the Office of the People and Culture by emailing

Please send an email to to get in touch with our Professional Development Centre for customised courses which meet your businesses’ needs.

We encourage you to complete the University’s Request for Information form and a member of our Admissions Team will reach out to follow-up on your enquiry.

IT Questions

We have dedicated a space specifically to help students with their varying technology needs. Please visit our Student IT Support page for help with Blackboard, UCCI Webmail, Grammarly and installing Microsoft Teams. As we assess each student's case, we will be adding more information to this page so bookmark it and check back regularly.

Registrar/Registration Questions

Yes, please email so, we can assist you with getting your letter or transcript.

At this time, the best method to submit a request is by emailing You can either download and scan the completed form to us or take a picture of the completed form and send via email. 

We anticipate processing times to be 5-7 business days. Rush requests have been suspended until further notice. Instructions on payment processing will be provided.

Currently, we are not mailing transcripts or letters and encourage you instead to provide us with an email address for the institution/organisation that the document will be sent to.

Office of the Registrar and academic forms are located here.

If you do not see a form for your specific request (e.g. a finance or student life form), please email us at and we will happily supply information or the requisite form.

If you need approval from a specific person before the form can be processed, we will also direct you to the appropriate individual.

Yes, all current Associate and Bachelor degree plans are located on our website. No other plans are currently listed on the website at this time. If you do not see your programme’s plan on this page, please email and we will email you the specific plan.

The University will provide further information about final exams by Friday, March 27, 2020. Continue to monitor your email and the University’s final examination website for updates.

Unless otherwise confirmed, Summer 2020 classes will commence on Monday, May 11, 2020. These courses may be delivered via a method other than in-person instruction (including online platforms) for part or all of the session. A final determination of delivery mode will be made by Monday, May 4, 2020 for summer courses.

Decisions regarding courses that cannot be accommodated online or that are to be cancelled will be communicated to students who enrol in those courses. We suggest that you continue to monitor your email and the University’s website for updates. 

You will enrol using Blackbaud as normal. Registration begins on Monday, April 6, 2020. Class schedules will be available here.

We recommend that you contact your academic advisor through email and ask for them to arrange a Skype, Zoom or Microsoft Teams meeting to talk through class options.

Payment Plans and their first installments will be processed by the Finance Team, you can email for more information. Full payments can be arranged via email to or by calling 1-345-623-8224. 

Academic Policy/Process Questions

Yes. The deadline to withdraw from a course this semester has been extended to Friday, March 27, 2020. This applies to both WP/WF courses.

Please complete and send your withdrawal form to You can either download and scan the completed form to us or take a picture of the completed form and send via email.

The form is located here. We will be following up with your faculty member about your standing in the class to award a WP/WF. 

All scheduled in-person tests, and assessments will be delivered through other methods. Your instructors will contact you with more information about your next steps. There will be no in-person tests, and assessments during the period March 16 - April 27, 2020. You can also find your faculty’s contact information on your syllabus which is on Blackboard.

If you are a student registered with Student Life and have accommodations for tests, or assessments please contact so that arrangements can be made and/or for more information.  

Yes, all in-person classes will be moved to remote delivery. Internships and practicums will be addressed separately. 

Student Attendance and Participation

Please obtain medical advice from your primary care physician or to arrange a COVID-19 test directly or receive further advice, call the HSA hotline (1-800-534-8600) and also notify or 1-345-623-0541.

Student Life will work with you and your professor to alert them of your situation and ask for instructions on how to catch up with the material you might have missed.

Students should refer to the UCCI Undergraduate Catalogue to understand their options for withdrawing or requesting incomplete grades; contact your academic advisor with any questions about your options.

If you would like to withdraw from a class, please refer to the Registrar/Registration Questions section and you will find information about the withdrawal date and how to submit the form.

Civil Service College Students

Please contact Dr. Susan Young directly at or 1-345-526-0542 if you would like more information about the Certificate or Associate Degree in Public Administration.

Finance and Payment Questions

  1. Option 1:  Students can make payments directly at a CNB or RBC bank branch or through on-line bill payments. Please ensure that your full name and student ID is included in the payment reference for UCCI to properly apply against your account. 
  2. Option 2: Full payments by debit or credit card can be arranged via email to or by calling 1-345-623-8224.
  3. Option 3: Payment Plans and their first installments can be processed by debit or credit card through the Finance Team, email for more information or call 1-345-623-8224. 

    Payment plan forms can be found here and upon completion should be emailed to"

Admissions Questions

 Please visit our COVID-19 Admissions page for more information. We are excited to help you start writing your success story at UCCI in 2020.

Advising Questions

No face to face appointments are happening currently, students with appointments will hear from the Offices of the Registrar and/or Student Life offering alternatives including phone or Skype-based appointments. If you have concerns, please email us at or

You can contact your academic advisor through email and ask for them to arrange a Skype, Zoom or Microsoft Teams meeting to talk through class options.

Student Life Questions

Contact the Office of Student Life at or 1-345-623-0541 if you are feeling distressed.

We have a Telehealth Option - Dr. Alexandra Bodden from OnCourse Cayman will be available to continue with counselling support for our students through a secure telehealth services. The platform is operated through Theranest, OnCourse Electronic Healthcare Record (EHR) system. A unique link allowing for secure session, will be generated and sent to the student and it will open in a video conference call similar to Zoom where we can talk and even share screens.

All internships/practicums have been cancelled unless you have been otherwise informed by the faculty responsible for your placement. The Office of Student Life will be in touch with all WBL students; however, you can contact the Office of Student Life at or 345 623 0541 for further information.

All Clubs, organisations and athletic activities have been suspended at this time. If you have further questions, contact the Office of Student Life at or 1-345-623-0541.

Degree Completion, Commencement and Honours Questions

There is currently no expectation of a delay in awarding degrees/certificates in November 2020. Individual student circumstances may vary; contact your academic advisor if you have questions about completing your degree.

If you were enroled in a practicum or internship this semester, you should receive communication from your respective faculty or department chairs. Should you have specific questions please email

The President’s and Dean’s Lists do carry specific academic criteria in order to be awarded. Should you be issued an incomplete grade for any course in the Spring 2020 semester, once it is successfully completed before the start of the Fall 2020 semester, if your GPA meets the criteria you will receive the award.

Graduate School Students

MBA, MPA, MHRM students, please contact Dr. Stephanie Cooper directly at

PGCE students, please contact Ms. Terese Parker directly at